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Help & Information

Below are the answers to some frequently asked questions often posed to us. If you still need assistance feel free to contact us and speak to one of our friendly team.

How much do you charge for postage and packing?

Delivery is FREE on all orders, no matter what the size.

What payment methods do you accept?

We accept Visa, Master Card, Switch/Maestro, Delta, Solo, JCB cards, Cheque, Postal Order & Bank Transfers.

Please contact us if you are a business or school and wish to set up a credit account with us.

Are there any hidden costs?

No, there are no additions later on in the checkout phase for delivery or handling charges.

Do you allow School, College, University or Government Body accounts?

We accept all of these accounts on the usual 30 day net basis. Please feel free to submit an application here.

Is your website secure?

All credit card and personal information is passed over a secure connection using the latest SSL encryption technology.


When and how will my goods be delivered?

Most orders are dispatched on the same-day by First-Class Royal Mail. Toner cartridges, and more bulky items are usually dispatched via courier.

When will I receive my goods?

We don't only supply award winning products, we probably hold one of the largest stocks of inkjet and toner cartridges in the UK and so endeavor to dispatch all orders received before 4:00pm the same working day from the British mainland.

This means that your goods should reach you in one to two days after we receive your order. In the unlikely event that your goods are not in stock we will inform you of an estimated delivery date via email.


Are your products covered by a guarantee?

Yes, all of our goods are covered by our Six Months 100% Money Back Guarantee.

What is a compatible inkjet cartridge?

A 'compatible' cartridge is a brand new cartridge that has been manufactured by a company other than the printer manufacturer, often costing a lot less than 'original' cartridges. Ink2U branded compatible cartridges are guaranteed to perform at least as well as the 'original cartridge' they are intended to replace.

"You can get better prints by using non-original ink cartridges and papers, and make huge savings. Printer manufacturers often give ominous-sounding warnings about compatibles, but don't be afraid to try them." Which? Consumer Magazine.

What is a remanufactured cartridge?

Using state of the art equipment and manufacturing techniques, we produce our own brand of remanufactured cartridges. By doing this, we can ensure that both the quality and value is consistently excellent. An Ink2U branded 'remanufactured' inkjet cartridge is an empty 'original' inkjet cartridge that has been factory cleaned, refilled to the maximum capacity* and print tested for quality.

*e.g. an original HP 17 cartridge is filled with 15ml of ink.
An Ink2U remanufactured HP 17 cartridge is filled with 39ml of ink.

What is an original (OEM) cartridge?

An 'original' or 'OEM' cartridge is a cartridge which has been manufactured by the same company that made the printer. A cartridge manufactured by Epson for an Epson printer for example. 'Original' cartridges often cost more than 'compatible' or 'remanufactured' cartridges.

What is a refill kit?

We supply award winning inkjet cartridge 'refill kits', which are designed to easily refill your empty cartridge.
Our 'refill kits' contain premium ink specifically suited to the particular cartridge, the necessary tools for refilling, and step-by-step instructions to easily perform the task.

Does using remanufactured or compatible inkjet and laser cartridges void my warranty?

Major printer manufacturers normally sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice, but to buy one of their cartridges after yours ran dry.

You are cutting into their primary source of profit by using compatible or remanufactured cartridges. Because of this, they will threaten to void your warranty if you use compatible or remanufactured cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so, they CANNOT VOID YOUR WARRANTY simply for using compatible or remanufactured cartridges.

There is no reason that you should not use compatible or remanufactured cartridges. They work and will save you money.
We've sold hundreds of thousands of inkjet and laser toner cartridges during our 17 years of trading and have never had an incident where a customer's warranty was "voided" from using our products.

According to Hewlett-Packard, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers' warranties. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer.

Why should I buy compatible or remanufactured cartridges?

Why not? The main reason is because it saves you lots of money! Also as a remanufactured cartridge has been recycled it reduces the amount of waste going to landfill. Thirdly if you by a remanufactured cartridge from us, you can be sure of the quality as it will have been recycled by us and will have passed our strict quality tests.

What is a high capacity cartridge?

It may come as a surprise to find out that printer cartridge manufacturers don't always fill their cartridges to full capacity. In other words, you may be buying a new cartridge which in fact isn't completely filled with ink or toner! A high capacity cartridge is simply the version of the cartridge available which is fully filled.

If you are a frequent user of your printer and looking for a lower cost per page output, assuming there is a high capacity version of your cartridge available (we will list it if that's the case with the available products for your printer) you can certainly lower the cost of running your printer by using them as your first choice - sometimes by as much as 50%.

Will I get the same number of printed pages from a compatible or remanufactured cartridge?

You will get at least the same number of printed pages from compatible or remanufactured cartridges as you will get from original (OEM) cartridges. All 'Ink2U' branded products have been thoroughly tested by both us and third parties such as 'Which?' and have been found to equal or out perform the original (OEM).

My new Canon remanufactured inkjet cartridge is showing as empty

On the newer Canon inkjet cartridge models which have a printhead built into the cartridge such as PG-540 and CL-541, there is a non-resettable ink counter. This is designed to try and stop people from using remanufactured versions of their cartridges and keep them buying the more expensive originals by showing them as empty when they are first installed, even though they have been refilled.

There is a very simple way to disable this message which is to hold down the red triangle button for approximately five seconds until the message is cleared. This will result in being able to use the printer as usual until the cartridge is genuinely empty.

In short, if you prefer to know the estimated ink levels we advise to stick to the original Canon branded product. However, if you are looking for a more cost effective solution and are OK with the estimated ink level counter built into the printer cartridge not being used, we highly recommend the premium quality British remanufactured Ink2U version which really is fantastic quality, and should show no noticeable difference in printing performance whatsoever.

My new Hewlett Packard remanufactured inkjet cartridge is showing as empty

On some of the newer Hewlett Packard inkjet cartridge models, HP have built in a function to try and dissuade the use of remanufactured versions of their cartridges and therefor keep you tied into buying originals.

When they are installed they initiate a pop up warning message to alert that they are "empty", which understandably tricks some people into believing that they haven't been refilled at all.

The cartridge will function as normal however, after you click continue. It's purely constructed to try and dissuade consumers from using refills.

In other words, if you prefer to know the estimated ink levels we advise to stick to the original, more expensive Hewlett Packard branded product. However, if you are looking for a more cost effective solution and are OK with the status monitor not being used, and printing until the cartridge starts to fade or run out, we highly recommend the premium quality British remanufactured Ink2U version which really is fantastic quality, and should show no noticeable difference in printing quality whatsoever.

Returns and Refunds

What is your returns policy?

At Ink2U we understand that you don't just want good value and service, you want peace of mind with regards to quality as well. Therefore, all of our products are fully guaranteed for six months.

Should you need to exercise this guarantee, simply contact us and a member of our friendly team will be more than happy to assist you with getting a satisfactory resolution to the matter.

As well as a quality guarantee, providing the item is unopened and in a resaleable condition and you would like to return it, subject to a 20% restocking charge, you are welcome to do so within 14 days for a refund.

Empty Inkjet Cartridge Recycling

I didn't receive a freepost recycling envelope with my order?

If you didn't receive a recycling envelope the likely hood is that your inkjet cartridge is not collected for recycling by us. Feel free to use the following link to see if it qualifies and if you feel a mistake has been made there is a contact us form to drop us a line.

Empty cartridge recycling scheme.

I returned some cartridges, but I didn't receive any credit?

Kindly note not all cartridges are accepted for recycling under this scheme, in fact we receive a lot of HP 364 cartridges and Canon CLI-526 type cartridges for example, which don't contain a print head, are solely ink tanks and do not qualify for any credit.

Another very common reason that due credit is often failed to be appied, is that the envelopes are often returned anonymously without any reference as to which account to put the money on to. Please dont forget to write your surname and post code in the box on the envelope as without this and even with the best will in the world, your credit will go to waste.

Furthermore, for cases where one person has multiple accounts which also sometimes causes confusion. The credit will always be placed into the most recent account created.

A full list of the frequently updated list of prices paid and cartridges which qualify can be found here.

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