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Delivery within the United Kingdom
Postage is FREE for goods shipped to addresses in the UK, and shipped from the British Mainland so Royal Mail aim to deliver 92% on the next working day after posting.
More information on Royal Mail can be found at www.royalmail.com.
A 'guaranteed next working day delivery' is available FREE for orders over £80 net or at a cost of £3.98 if below.
All orders placed before 4.00pm Mon-Fri and 10.30am Sat are dispatched on the same day. Almost all of our products are supplied direct from stock.
Occasionally, there are delays within the postal system. Although delays are rare, please allow 15 days (UK) and 30 days (EU) for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot start tracking parcels until this time has elapsed.
If you do not receive your goods within the time-scales above, please contact us. Over 70% of parcels presumed lost, are often just waiting to be collected from a neighbour or your local mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund.
Overseas (non UK) customers
We are a UK based company.
All items on our site are priced in British Pounds and you will be billed in British Pounds. This means that the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.
For goods shipped to other countries other than the UK & Eire we regrettably have to make an extra charge of £3.00 for the first item and 50p for each additional item thereafter. Goods are shipped by airmail to such countries which although faster than surface mail still means orders will take several days to reach you. Please allow ten working days for delivery before contacting us
Guarantee
We are happy to inform you that all of our products are guaranteed for 6 months.
Privacy
Information is collected lawfully and in accordance with the Data Protection Act 1998. We do not give, hire or sell information to third parties.
We do not send random marketing emails to personal email addresses
(spam).
Cookies
Our site uses cookies to keep track of the items you choose to buy.
Tax
All prices include VAT.
Goods sent to private individuals within the EC will attract VAT at the current UK rate.
Goods sent to companies within the EC can be zero rated if they supply us with their VAT registration number.
Complaints
We believe that the goods we offer are of excellent quality and make every attempt to offer the most efficient service we can. However should our goods or services not live up to your expectations then please contact us either by:
Telephone: 01823 60 20 24 (9am-5pm, Mon-Fri)
Or by writing to:
The Customer Service Manager
Ink2U Ltd
Meteor House
Culmhead Business Centre
Taunton
Somerset
TA3 7DY
England
You have the right to cancel your order within 7 working days starting
from the day after the day you receive your goods.
We will refund
the full value paid less 15% restocking charge for products returned
to us with seals intact and in their original packaging after this time has elapsed.
This does not affect your statutory rights.
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