Help & Information

How much do you charge for postage and packing?

Delivery is FREE on all orders, no matter what the size.

What payment methods do you accept?

We accept Visa, Master Card, Switch/Maestro, Delta, Solo, JCB cards, Cheque, Postal Order & Bank Transfers.

Please contact us if you are a business or school and wish to set up a credit account with us.

Are there any hidden costs?

No, all the prices displayed on this website include VAT & delivery. In other words, the price you see is the price you pay and there are no nasty additions waiting at the checkout page!

Do you allow School, College, University or Government Body accounts?

We accept all of these accounts on the usual 30 day net basis. Please call 0844 740 7402 to set up your account now.

Do I have to order over the Internet?

No, you can talk to a real person who will be pleased to provide advice as well as take your order for you over the telephone. To contact us by phone please call 0844 740 7402 during office hours (9am-5pm Mon-Fri & 9am-12pm Sat)

Is your website secure?

All Credit Card & Personal information is passed over a secure connection using the latest SSL encryption technology.

SSL is all about encryption, it encrypts sensitive information. When you checkout you will see that the page starts with 'https' (meaning secure SSL connection) and there is a padlock icon at the bottom of the page (and in the case of Mozilla Firefox in the address bar as well).

Furthermore Ink2U.co.uk is checked daily by McAfee. The McAfee SECURE™ trustmark (the image in the top right of the page) only appears if this website has passed their intensive, daily security scan. They test for possible personal information access, links to dangerous sites, phishing, and other online dangers.

When and how will my goods be delivered?

Most orders are dispatched on the same-day by First-Class Royal Mail. Toner cartridges, and more bulky items are usually dispatched via courier.

When will I receive my goods?

We don't only supply award winning products, we probably hold one of the largest stocks of inkjet and toner cartridges in the UK and so endeavor to dispatch all orders received before 4:00pm the same working day from the British mainland.

This means that your goods should reach you in one to two days after we receive your order. In the unlikely event that your goods are not in stock we will inform you of an estimated delivery date via email.

Are your products covered by a guarantee?

Yes, all of our goods are covered by our Six Months 100% Money Back Guarantee.

What is a compatible inkjet cartridge?

A 'compatible' cartridge is a brand new cartridge that has been manufactured by a company other than the printer manufacturer, often costing a lot less than 'original' cartridges. Ink2U branded compatible cartridges are guaranteed to perform at least as well as the 'original cartridge' they are intended to replace.

"You can get better prints by using non-original ink cartridges and papers, and make huge savings. Printer manufacturers often give ominous-sounding warnings about compatibles, but don't be afraid to try them." Which? Consumer Magazine September 2002.

What is a remanufactured cartridge?

Using state of the art equipment and manufacturing techniques, we produce our own brand of remanufactured cartridges. By doing this, we can ensure that both the quality and value is consistently excellent. An Ink2U branded 'remanufactured' inkjet cartridge is an empty 'original' inkjet cartridge that has been factory cleaned, refilled to the maximum capacity* and print tested for quality.

*e.g. an original HP 17 cartridge is filled with 15ml of ink.
An Ink2U remanufactured HP 17 cartridge is filled with 39ml of ink.

What is an original (OEM) cartridge?

An 'original' or 'OEM' cartridge is a cartridge which has been manufactured by the same company that made the printer. A cartridge manufactured by Epson for an Epson printer for example. 'Original' cartridges often cost more than 'compatible' or 'remanufactured' cartridges.

What is a refill kit?

We supply award winning inkjet cartridge 'refill kits', which are designed to easily refill your empty cartridge.
Our 'refill kits' contain premium ink specifically suited to the particular cartridge, the necessary tools for refilling, and step-by-step instructions to easily perform the task.

Does using remanufactured or compatible inkjet and laser cartridges void my warranty?

Major printer manufacturers normally sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice, but to buy one of their cartridges after yours ran dry.

You are cutting into their primary source of profit by using compatible or remanufactured cartridges. Because of this, they will threaten to void your warranty if you use compatible or remanufactured cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so, they CANNOT VOID YOUR WARRANTY simply for using compatible or remanufactured cartridges.

There is no reason that you should not use compatible or remanufactured cartridges. They work and will save you money.
We've sold hundreds of thousands of inkjet and laser toner cartridges during our 10 years of trading and have never had an incident where a customer's warranty was "voided" from using our products.

According to Hewlett-Packard, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers' warranties. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer.

Why should I buy compatible or remanufactured cartridges?

Why not? The main reason is because it saves you lots of money! Also as a remanufactured cartridge has been recycled it reduces the amount of waste going to landfill. Thirdly if you by a remanufactured cartridge from us, you can be sure of the quality as it will have been recycled by us and will have passed our strict quality tests.

What is a high capacity cartridge?

It may come as a surprise to find out that printer cartridge manufacturers don't always fill their cartridges to full capacity. In other words, you may be buying a new cartridge which in fact isn't completely filled with ink or toner! A high capacity cartridge is simply the version of the cartridge available which is fully filled.

If you are a frequent user of your printer and looking for a lower cost per page output, assuming there is a high capacity version of your cartridge available (we will list it if that's the case with the available products for your printer) you can certainly lower the cost of running your printer by using them as your first choice - sometimes by as much as 50%.

Will I get the same number of printed pages from a compatible or remanufactured cartridge?

You will get at least the same number of printed pages from compatible or remanufactured cartridges as you will get from original (OEM) cartridges. All 'Ink2U' branded products have been thoroughly tested by both us and third parties such as 'Which?' and have been found to equal or out perform the original (OEM).

What is your returns policy?

At Ink2U we understand that you don't just want good value and service, you want peace of mind with regards to quality as well.

We'll usually exceed your expectations as it's our philosophy to keep you happy no matter what it takes.

If you are not completely satisfied with any product for whatever reason, it's extremely easy for you to get your money back.

All products listed on this website are covered by a six month money back guarantee. Should you need to, simply contact us and a member of our friendly team will be more than happy to assist you