There's no one reason why our customer service is rated so good, in short maybe it's because we treat our customers the way we would like to be treated ourselves.
We are honest and well mannered for a start and won't screen you through a myriad of dialing options or pass you from pillar to post when you call!
We believe that by keeping you happy, it ensures that you come back in the future and spread the good word about our service to your friends and family.
We have been trading now for eleven years catering for over two hundred thousand customers, so you could consider us experts in our field.
Calls made to us are answered by highly trained operators who have a vast knowledge of not only the products and relating technical details, but of every aspect of the company.
If you are looking for more information we won't use jargon or try to blind you with science. We seek to simplify and explain in plain, clear English, without patronising or talking down you.
Even with the best intentions sometimes things do go wrong, should this happen we are extremely easy to get hold of, and endeavour to fix any problem fast and with minimal stress.
Just about any query you call us with will be resolved right there and then, by one person in one phone call.